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What kind of technical support is available?
If you are a Premium Member, you will receive priority support from our engineering staff. In most cases Premium members will receive a response within 24 hours. Canon U.S.A., Inc. will work closely with your technical organization to ensure your goals are reached. Essential members have access to our engineering staff through the "Ask A Question" Link. Though no response time can be guaranteed, all questions will be answered to the best of our ability based on the constraints of our then current workload.